To qualify for your £60 flight credit, book your flight direct with the rail provider, See the list for approved train times for which we can arrange coach transfers to and from the exhibition. If you wish to use the coach transfer service, you must advise us by phone or email by 5pm 12th January 2018. To gain a credit on your flight, delegates must present their ticket or bill after 3 pm on the 16th or 17th of January at the Customer Focus redemption desk where they will receive a redemption form and can have their tickets stamped. The form should then be completed and returned to Customer Focus Ltd via post or email together with a copy of the invoice. We will then raise a credit on your Customer Focus Ltd account. All redemption applications must be made by 31st March 2018. No liability accepted. No cash alternative possible. Supporting documents must be supplied. E&OE.